KhasBazar Refund Policy for Membership and Services
Last updated: August 2026
Plain English Summary
At KhasBazar, we value fairness, operational transparency, and mutual trust with our Ahmedabad merchant partners. We do not lock businesses into long-term mandatory contracts. If onboarding cannot proceed due to verification constraints or an operational failure on our side, setup fees are fully refunded within 7 business days. Commercial video shoots can be rescheduled or refunded with 48 hours notice, and monthly memberships can be cancelled or paused before the next billing cycle at zero penalty.
1. Membership Cancellation Terms
Every KhasBazar membership—Starter, Standard, or Premium—operates on a flexible monthly subscription with no hidden lock-in periods or termination penalties. You may request to cancel or pause your membership at any time before your next scheduled billing date by notifying our support team via WhatsApp or email. Once cancellation is requested, your business profile and directory visibility will remain active until the end of your current paid billing period. After this cycle concludes, no further subscription charges will occur.
2. Membership Refund Eligibility (Setup & Monthly Subscriptions)
Refund eligibility for memberships is clearly defined between one-time onboarding fees and recurring monthly subscriptions: • One-Time Onboarding & Setup Fees: The initial setup fee covers physical shop verification, Google Business Profile configuration, category indexing, and directory onboarding. If cancelled within 48 hours of payment and before onboarding setup begins, or if KhasBazar is unable to verify, approve, or fulfill the digital setup of your business listing due to technical constraints or service failure on our part, 100% of the prepaid setup fee will be promptly refunded within 7 business days. • Monthly Subscription Fees: Monthly membership payments cover ongoing digital directory hosting, review monitoring, local SEO maintenance, and WhatsApp inquiry routing for that 30-day window. Because services and local search visibility are actively delivered throughout the billing cycle, completed or mid-cycle monthly subscription fees are non-refundable once the billing period has commenced. • Duplicate or Failed Transactions: Any duplicate or accidental failed transactions are refunded in full to the original payment method within 7 to 10 working days.
3. Commercial Service & Video Shoot Cancellation
For merchants booking standalone commercial reel packages or custom video production: • 48-Hour Advance Notice: If you need to cancel or reschedule a scheduled filming session, notify us at least 48 hours before the confirmed shoot date. You will receive a 100% full refund or free rescheduling to a convenient date of your choice. • Less Than 48 Hours Notice: Because camera operators, lighting equipment, and creative crew members are reserved exclusively for your scheduled time slot, cancellations requested with less than 48 hours notice before the shoot are eligible for free rescheduling rather than an immediate cash refund.
4. Service Work Already Started or Completed
Once our creative crew has conducted on-site filming at your store, or our post-production team has commenced editing vertical 4K video clips, color grading, audio licensing, and graphic formatting, refunds are evaluated based on production milestones: • If filming is complete but editing has not begun, a partial refund excluding on-site production labor costs may be issued upon mutual agreement. • Once final edited reels, high-resolution media assets, or Google Business profile configurations have been delivered and approved, fees paid for completed services are non-refundable.
5. Step-by-Step Refund Request Process
To ensure quick and transparent handling of any refund request, please follow these simple steps: 1. Submit Your Request: Send an email to contact@khasbazar.online or message our official WhatsApp merchant helpline at +91 90815 31390 with the subject line 'Refund Request — [Your Shop Name]'. 2. Provide Necessary Details: Include your registered shop name, owner name, mobile number, payment invoice or transaction receipt reference, and a brief description of the reason for the request. 3. Review & Verification: Our Ahmedabad accounts coordinator will review your request against service logs and delivery milestones within 2 business days. 4. Payout: Once approved, the refund will be credited back to your original payment method, bank account via NEFT, or UPI within 5 to 7 business days, accompanied by an electronic confirmation receipt.
6. Contact & Merchant Billing Support
If you have any questions regarding your membership billing, upcoming renewal dates, or refund status, our central Ahmedabad merchant team is here to assist you: • Email: contact@khasbazar.online • Phone & WhatsApp: +91 90815 31390 • Office Location: Central Commercial District, Bhadra Plaza / Teen Darwaza, Ahmedabad, Gujarat 380001 • Operating Hours: Monday to Saturday, 10:00 AM to 8:00 PM IST.